Shipping policy
The Kenly House Privacy Policy.
Last updated: July 7, 2023
How soon can I expect my order?
Please allow 1-4 business days for order processing. Once shipped you will receive a shipping confirmation email with carrier tracking information. Most orders arrive within 3-5 business days after your order is shipped.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time
My order seems to be lost in transit.
If your order has not had any movement in 5+ business days, please contact us at thekenlyhouse@gmail.com with your name, order number, and shipping address and we will be happy to investigate this further.
Please Note: We are not liable for packages lost in transit as this is the responsibility of the carrier. However, your satisfaction is important to us and we are committed to finding a resolution for you!
My order says 'Delivered' but it's not
- Please make sure that the shipping address you provided during checkout matches your correct location.
- Ask your neighbors or building management if they received your package by accident.
- Sometimes packages are prematurely marked “delivered” by the shipping carrier and may still arrive at a later date. Please allow 48 hours from the time your order was marked 'delivered' before contacting our support team as your order may still arrive.
- If you still can not locate your package, please email thekenlyhouse@gmail.com with your name and order number so we can assist you further.
My order arrived damaged, is there anything you can do?
Oh no, so sorry to hear that! Please send us an email to thekenlyhouse@gmail.com including your name, order number, and photos of the damaged products so we can better assist you. Please be sure to keep all original shipping materials (including the exterior shipping box/mailer).