Frequently Asked Questions
How do I take care of my candle?
Refer to our candle care instructions: Candle Care
Can I return my purchase?
Unfortunately, due to the nature of our products we do not accept returns at this time. If there is a problem with your order, or your product is damaged during shipping, please email thekenlyhouse@gmail.com with a picture of the issue and we will do our best to resolve it.
What is your shipping policy?
Online orders will be processed and shipped within 1-4 business days. Please refer to our shipping policy for more information: Shipping Policy
Can I pickup my purchase in person?
If you are local to the Dickerson, Maryland area you can schedule a local pickup for free at checkout by clicking 'Store Pickup'. You will be prompted to select a time and date that works best for you!
But what to choose?
Not sure which fragrance you will like best? Check out our best sellers that are loved over and over again by many of our candle friends!